Usage Cases
Home Service Businesses: Businesses offering home services such as cleaning, landscaping, or plumbing can use this integration to reach their local audience efficiently. Whenever users in their service area search for these services, their business will show up at the top of the search results, providing high visibility. Once a user hires the service, they can directly schedule an appointment through Google. This eliminates the need for back-and-forth phone calls or emails, accelerating the booking process and leading to a better user experience. The integration can also help businesses manage their bookings, avoid double-booking, and keep track of customer details and preferences for future reference.
Real Estate : Real estate can leverage this integration to reach a wider audience of potential buyers or sellers. Through Local Services Ads, they can advertise their services, such as property viewing, consultation, or legal paperwork assistance. When an individual is interested in a property or service, they can directly schedule a viewing or a meeting via Reserve with Google. This simplifies the user's journey from discovering a property to booking a viewing and allows to manage their viewing schedules effectively.
Legal Consultation Services: Law firms can use this integration to advertise their consultation services. When users search for legal consultation in their local area, the law firm's ad will appear at the top of the search results, increasing its visibility. Potential clients can then book a consultation directly through Reserve with Google, providing a streamlined booking experience. By reducing the barriers to booking a consultation, law firms can convert more potential clients while managing their consultation schedules effectively.
Glossary
How to Use this Feature
1. In your Account, go to Settings > Integrations and click "Connect" under Reserve with Google
2. Confirm the business details are correct and click "Proceed."
3. Click "Configure Calendar" to navigate to Calendar Settings
4. Create/Edit a calendar, enable "Reserve with Google", update your Business Service Category, Service Type, and Estimated price
5. Return to Settings > Integrations and click "Start Integration" to continue the integration. Confirm the instructions mentioned in the pop-up and click proceed.
6. Login and link your Google Local Services Ads account (opened in a new tab). Contact Support if you are unable to view the same screen as below.
7. Integration Status - Pending: It will take up to 48Hrs for Google to Verify the integration
8. Your LSA - Reserve with Google Integration is done!
FAQ's
Q: What is the hierarchy for setting up LSAs?
A: When setting up LSAs, a business should create a manager account, after which they can create Customer IDs (CIDs) through the manager account flow.
Q: Who qualifies for the integration of LSAs?
A: The CRM's integration of LSAs is available to everyone, not just Pro users.
Q: Can I connect different Google accounts to different businesses within the CRM?
A: You can log in if you can access their Local Services Ads sign-in account.
Q: What requirements must a business meet to be eligible for LSAs?
A: The requirements for eligibility vary based on the service provided by the business. For example, if it's an HVAC business in California, Google will require a specific license and a certain amount of general liability insurance. If the business or master technician does not have the required license, they will not be eligible. Furthermore, background checks are required in specific verticals. If a business does not pass these checks, it won't be eligible for LSAs.
Q: What is the usual turnaround time for getting approved for LSAs?
A: If a business can submit all the required documentation within 24-48 hours, approval may take one to two weeks. However, this varies based on the volume of applications and can be affected by other external factors. If a business has many employees who need to submit background checks, the process can take three to four weeks.
Q: How does the pricing structure of LSA work?
A: The pricing for Local Services Ads is based on a pay-per-lead model. Businesses only pay for valid leads and specific services related to their business. However, the cost per lead varies by job type, region, and lead type.
Q: What types of leads does LSA include?
A: Local Services Ads can include a range of leads such as phone calls, messages, bookings, and more. The exact types of leads a business will be charged for depending on their service.
Q: What happens when a business receives a lead from LSA?
A: When a business receives a lead, it can review the lead details. They can dispute the lead within the LSA dashboard if they believe it's invalid. They won't be charged for invalid leads.
Q: How can I get the integration for Local Services Ads on the CRM?
A: While the integration is currently live behind the scenes at the CRM, it's only visible to specific users as the CRM awaits Google's approval for broader use. Once Google gives the thumbs-up, the integration will be flipped on for everybody.
Q: Can I accept Payments through Reserve with Google?
A: No, Reserve with Google currently does not support payments. Despite enabling the 'Accept Payment' option on a calendar, payments cannot be completed for bookings made through Reserve with Google.