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In App Call for IVR | Topline

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In App Call for IVR

Our IVR system previously only allowed calls to be routed to phone numbers. You can now route these IVR calls to a staff member's mobile phone or app (both web and mobile).

How to Configure

Navigate to "Settings" > "My staff"
Then click on "Edit" and go to "Call & Voicemail Settings".
Choose from the options in the "Default IVR channel" dropdown menu.
Web app - Receive IVR calls on the Topline OS web app
Mobile app
My phone number

Mobile app :

Web App:

Supported Channels

The default mode of communication for IVR is currently either of the following:

Web app - Receive IVR calls on the Topline OS web app
Mobile app - Receive IVR calls on the Topline OS mobile app
Phone number - Receive IVR calls on the phone number

What happens if I choose multiple channels?

Currently, only one channel is available by default. One channel can be selected at a time. Multiple channels are not currently available.

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