How to Configure
Navigate to "Settings" > "My staff"
Then click on "Edit" and go to "Call & Voicemail Settings".
Choose from the options in the "Default IVR channel" dropdown menu.
Web app - Receive IVR calls on the Topline OS web app
Mobile app
My phone number
Mobile app :
Web App:
Supported Channels
The default mode of communication for IVR is currently either of the following:
Web app - Receive IVR calls on the Topline OS web app
Mobile app - Receive IVR calls on the Topline OS mobile app
Phone number - Receive IVR calls on the phone number
What happens if I choose multiple channels?
Currently, only one channel is available by default. One channel can be selected at a time. Multiple channels are not currently available.