Here's how to edit the prompt for your AI bot conversations. By fine-tuning the personality of the bot, as well as giving specific instructions on what it should say, you can really tailor and personalize your conversations to your contacts.
Go to "Settings" > "Conversation AI" > "Configure Intents"
To edit the prompt for an intent, go to the "Configure Intent" tab in your account settings and click "Edit Prompt".
Who is the bot? [Editable] - Utilize this space to tell the bot who it is, how it can meet its goals, and things to remember while talking to the contact.
Goal [Non-Editable]
Anything else the Bot should know? [Editable] - Important Business info, why the conversation is happening, who the contact is, rules to follow, etc. Add anything you need the bot to know which will help it respond to your contacts
NOTE: Custom Values and Fields are supported in the prompt and can be selected from the "+ Add Custom Values" button
We provide a few templates to choose from and check them out for inspiration on ways to write your prompts and best practices.
Utilize the "Reset to Default" button to reset the prompt to the default one.
AI Prompting is probably the most important aspect of Conversation AI Bots.
