How to Add an Additional Domain for WordPress Site

Instructions to Add an Additional Domain

Step 1: Click on the "Add domain button"

Step 2: Add CNAME record for your domain 

• Enter the domain name which you want to use

• Click the "Generate CNAME" button

• Copy the system generated Key and Value

• Add a CNAME record based on these values

• Check the box stating you've added a CNAME

• Hit "Verify and Create Certificate".

Please Note:

The value of the CNAME and A record might be different (wp1.msgsndr.com, wp2.msgsndr.com, etc.) for you. Please ensure you check the value from your screen before adding the record.

Step 3: Create an "A record" for your domain now

• Copy the value from the popup and add an A record in the domain settings

Please Note:

The value of the CNAME and A record might be different (wp1.msgsndr.com, wp2.msgsndr.com, etc.) for you. Please ensure you check the value from your screen before adding the record.

That's it. Now once the DNS records have propagated successfully, you can set your new domain as primary domain from the WordPress Dashboard.

Some domain providers take 24 - 48 hours to propagate DNS changes while others are instant. You can use tools like https://dnschecker.org/ to check if your DNS changes are propagated or not.

Domain Not Adding Troubleshooting

This can happen due to a few reasons

1. There is a typo in your domain name [like in the example above]
   In this scenario fixing the typo will resolve your issue
   

2. Your DNS changes haven't propagated yet
   In this case you need to wait longer and try again after a few hours or the next day to see if it works
   

3. Your DNS configuration is not setup correctly
   Please reach out to your Domain Provider and discuss the errors with their support team
   

4. Maybe you have conflicting records for the same subdomain [for example if blog.mydomain.com has a CNAME record pointing to wp1.msgsndr.com but it also has an A record pointing to some other provider]
   
   In such cases removing the other duplicate record will fix your issue.
   

In most cases with your DNS setup, Topline OS support teams will not be able to assist you and you may need to reach out to your domain provider.