A widget is a customizable data visualization tool that enables users to efficiently analyze and present their data, improving their insight and reporting capabilities. You can add widgets by clicking the "Add Widget" button in the top right corner.
Widget Categories included:
Contacts - Contact widgets help you manage and analyze new leads efficiently.
Appointments - Appointment widgets assist in tracking and optimizing meetings with your team and customers.
Opportunities - Opportunity widgets provide insights into deal status and monetary value.
Visitor Data - This analysis helps identify trends and areas for improvement, allowing for more informed decision-making and strategic planning.
Calls - Detailed insights about your call activities
General widgets - General widgets offer predefined data and performance reports for various platforms.
Chart types supported:
Numeric/Count
Donut Charts - The numeric value shown inside the donut chart changes as per the metric selected (example - avg or max)
Line charts
Bar charts
Horizontal Bar charts
Tables
Metrics Supported:
Sum
Min
Max
Avg
Count
Users can enhance widgets with their customizations, definitions, and filters to gain deeper insights.
Widget configuration options:
Title : Change the widget's title according to your conditions. A clear title makes it easier for you and your team to understand.
Metrics : Switch data points for your widget
Group : Define how your results are grouped in a Donut chart.
View by : Pick the secondary dimension for line, bar and horizontal bar chart types
Breakdown : Modify the frequency of the time period.
Date Property : Adjust the date property for fetching results(for example Created Date or Updated Date)
Date Range Override : Override the date range for the widget for the selected date property(by default, it uses the global date range from the dashboard).
Order : Alter the order of results (ascending or descending).
Limit : Set a limit to simplify the displayed results.
Widget condition operators:
Is : Choose a single option
Is not : Exclude a single option
Is one of : Select multiple options
Is none of : Exclude multiple options
Is empty
Is not empty
Is all of: Include multiple options in and condition
In edit mode, you can effortlessly rearrange widgets, edit them, and reposition them to create a personalized dashboard that perfectly suits your workflow.
Contact Count: Use this widget to get a quick overview of the total number of contacts for your entire team. Great for tracking overall growth.
Contact Count (Logged in user): If you want to focus on contacts assigned to you, use this widget. It helps you see how many contacts you are personally responsible for.
Contacts by Tags: If you've categorized your contacts with tags (e.g., "Hot Leads," "New Prospects"), this widget lets you see how your contacts are distributed by these tags.
Contacts by Activity: Monitor the number of contacts with specific activities within a defined time period. Useful for tracking engagement.
Contacts by Type: Categorize your contacts by type and visualize how they are distributed with this widget.
Contacts by Assigned User: If you have a team managing different contacts, use this widget to see how contacts are mapped to various team members.
Contacts by Company Name: Get insights into your contacts by looking at how they are distributed among different company names.
Contacts with Email: Easily track the count of contacts with email addresses.
Contacts without Emails: Keep tabs on the count of contacts without email addresses.
Contacts with Phone Numbers: Monitor the count of contacts with phone numbers.
Contacts without Phone Numbers: Stay informed about the count of contacts without phone numbers.
Total Contacts Count (Till Date): Get a snapshot of the total number of contacts created till date.
Total Contacts Count (This Month): Keep track of the total number of contacts created this month.
Contacts Count (Logged in User): Specifically, count the contacts associated with the logged-in user.
Appointment Count: Use this widget to track the total number of appointments. You can group the count by status or assignee, depending on what you want to focus on.
Appointment Count over a Date Range: Monitor appointment numbers within a specific time period. Group them by status or assignee for deeper insights.
Appointment Counts by Status: Visualize how your appointments are distributed by their status (e.g., "Confirmed," "No Show").
Booked Appointments: Keep an eye on the number of booked appointments for a selected date range.
Confirmed Appointments: Track the number of confirmed appointments for a specific time frame.
Showed Appointments: Monitor the number of appointments where customers showed up.
No Show Appointments: Find out how many appointments resulted in a "No Show."
Cancelled Appointments: Keep track of cancelled and invalid appointments within a specified date range.
No Show Rate Over Time: Observe the trend in "No Show" appointments over time.
Upcoming Appointments (Week): Plan for the week ahead by checking the total number of appointments scheduled.
Upcoming Appointment (Logged in User): Focus on your upcoming appointments specifically.
Past Month Created Appointments: Review the total number of appointments created in the past month.
Past Month Created Appointments (Logged in User): Track appointments created by the logged-in user over the past month.
Upcoming Appointments (Logged in User): Stay on top of your schedule with the number of upcoming appointments tailored for the logged-in user.
Upcoming Appointments for Next Week: Plan ahead with the total number of upcoming appointments for the next week, including both confirmed and not confirmed bookings.
Past Month Created Appointments: Review your past month's activity with the total count of appointments created.
Past Month Created Appointments (Logged in User): Drill down into your personal statistics with the total appointments created in the past month for the logged-in user.
These widgets help you stay organized and make data-driven decisions about your appointments.
Opened Opportunities: Use this widget to see how many opportunities are currently open. Helpful for real-time tracking.
Won Opportunities: Keep a record of opportunities you've successfully closed as deals.
Lost Opportunities: Monitor opportunities that did not convert into deals.
Abandoned Opportunities: Keep an eye on opportunities that were left without action.
Opportunity Count: Get an overview of your total opportunities.
Opportunity Counts Over Time: Visualize how opportunities have been distributed over different time periods.
Opportunity Revenue Over Time: Track the revenue generated by opportunities over time.
Opportunity Counts by Status: Categorize your opportunities by status (e.g., "In Progress," "Closed").
Opened Opportunity Value: Understand the monetary value of opportunities currently in progress.
Lost Opportunity Value: See the value of opportunities that were lost.
Abandoned Opportunity Value: Monitor the monetary value of abandoned opportunities.
Won Opportunity Value: Keep track of the monetary value of opportunities that converted into deals.
Total Opportunity Value: Get an overview of the cumulative monetary value of all opportunities.
Lost Opportunities By Reason: Split of all lost opportunities by the reason
Incoming Calls by Status: Grouped count of incoming calls based on their status.
Outgoing Calls by Status: Grouped count of outgoing calls based on their status.
Incoming Calls Total Call Duration: The total duration of all incoming calls.
Outgoing Calls Total Call Duration: The total duration of all outgoing calls.
Incoming Calls Avg. Call Duration: The average duration of all incoming calls.
Outgoing Calls Avg. Call Duration: The average duration of all outgoing calls.
Total Calls Placed by Call Attendee: Total outgoing calls grouped by the user who made the call.
Incoming Calls Avg. Call Duration by Call Attendee: Average duration of incoming calls grouped by the user who attended the call.
Outgoing Calls Avg. Call Duration by Call Attendee: Average duration of outgoing calls grouped by the user who made the call.
First Time Call by Status: Count of incoming calls received for the first time, grouped by status.
First Time Call Avg Duration: Average duration of incoming calls received for the first time.
First Time Call Avg Duration by Call Attendee: Average duration of first-time incoming calls grouped by the user who attended the call.
First Time Call Total Duration: The total duration of incoming calls received for the first time.
Note: The term 'Call attendee' refers to the team member who participated in the call, either by making or receiving the call from the customer.
Total Unread Conversations: Shows the number of conversations that have not been read yet.
Total Unread Conversations today: Displays the number of unread conversations where the last message was received today.
Total Unread Conversations by Channel: Shows the distribution of unread conversations based on the channel type of the customer's last message (e.g., email, SMS, etc.).
Unread Conversations by Assignee: Indicates the number of unread conversations assigned to team members.
Unread Conversations (logged in user): Displays the number of unread conversations for the logged-in user.
Conversations Distribution by Assignee: Shows the number of conversations assigned to team members.
Assigned Conversations (logged in user): Indicates the number of conversations assigned to the logged-in user.
Total Unassigned Conversations: Displays the number of conversations not yet assigned to any team member.
Unassigned Conversations by Channel: Shows unassigned conversations initiated by customers across different channels, considering the channel of the last message from the customer.
New Conversations started (This Week): Indicates the number of conversations started in the current week.
Opportunity Status: Visualize the status of your opportunities.
Opportunity Value: Understand the total value of opportunities, categorized by status.
Conversion Rate: Track the conversion rate and revenue generated by won opportunities.
Funnel: Get a detailed view of your sales funnel and conversion rates at each stage.
Stages Distribution: Understand how opportunities are distributed among different stages.
Tasks: Monitor all tasks added and the team member it is assigned to.
Manual Actions: Keep track of manual actions, such as SMS and phone calls, in your campaigns.
Lead Source Report: Get an overview of total leads by source.
Google Analytics Count: Track the number of total views in your Google Analytics report.
Google Analytics Chart: Get insights into the number of total views and interactions on your website.
Google Business Profile: Monitor your Google Business Profile metrics.
Facebook Ads Report: Keep an eye on clicks, spending, CTR, and CPC for Facebook ads.
Google Ads Report: Track clicks, spending, CTR, and CPC for Google ads.
Sales Efficiency: Sales efficiency report for opportunities.
