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Call Connect & Missed Call Text-Back

Activating Call Connect forces anyone who answers a forwarded call to press a key before connecting. As soon as someone answers, Call Connect will play whatever message is in the whisper field. Missed Call Text-Back provides a convenient way for businesses to engage with customers who are unable to reach them by phone. When a customer calls and doesn't get through, an automated text message can be sent to inform them of alternative ways to connect

Call Connect

Enabling the Call Connect feature will force whoever answers a forwarded call to press any key before connecting them to the caller.

Call Connect will play whatever is in the whisper message field when someone answers.

The "Enable Call Connect Feature" Setting can be found under Settings > Phone Numbers > edit phone number/number pool.

Tick the box to Enable Call Connect Feature.

How to Setup Auto Missed Call Text Back Settings

The "Enable Call Connect Feature" Setting can be found under Settings > Business Profile > tick the box for the Missed Call Text-Back to activate.

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