Step 1: Setting Up the Workflow Trigger

1. Navigate to your Workflow Section

2. Click on "Create New Workflow" or "Edit" an existing one.

3. In the trigger section, select "Review Received" as your workflow trigger.

This trigger allows you to create automated actions when new reviews come in from Facebook or Google. You can filter these reviews based on various criteria to customize your workflow. 

Step 2: Add Filters for Reviews

To make your workflow more effective and tailored, you can apply filters to trigger specific actions based on review details. These are the key filters:

1. Review SPAM 

• Select Yes or No to automatically handle spam reviews. You can set up actions based on whether a review is marked as spam or not.

2. Review Source 

• Use this filter to distinguish between Google or Facebook reviews.

• By mapping actions separately, you can customize your workflow based on the platform the review was posted on.

3. Review Rating 

• Filter reviews based on star rating (1-5).

• Using workflows, you can send a thank-you email for 5-star reviews or address concerns for 1-2-star reviews.

Step 3: Map Review Details to Automated Actions

The next step after configuring the workflow trigger and applying filters is to map the review details. These details can also be used to set up automated actions. In the reputation management platform, this enhancement allows you to leverage advanced workflow automation.

Automated Actions:

There are several automated actions that can be triggered by mapped review details:

• Pass the mapped review details to various workflow actions.

• The capability to send review data to an automated response system or webhook should be included.

Step 4: Save and Test Your Workflow

The workflow is finalized once the filters have been configured and the actions mapped.

To ensure everything works correctly:

1. Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.

2. Adjust any conditions or actions based on the test results.

Conclusion

Using workflow triggers for updated Facebook and Google reviews, and filters such as review rating, source, and spam status, you can automate responses and manage your online reputation. By using this process, you save time and ensure consistent engagement with your customers.