Go to "Automation" > "Contact and List Management" > "4.02 Unsubscribe/Bounced/Complained --> Set Channel DNDs"
It is essential for workflow efficiency to automate the re-engagement of users who have previously opted out of communications. By disabling Do Not Disturb (DND) settings in a controlled manner, it enhances the effectiveness of marketing strategies.
There are 12 Triggers we can use for this Workflow to Disable DND
1. Facebook Lead Form Submitted
This trigger activates a workflow whenever a contact submits a Facebook Lead Form.
2. Survey Submitted
This trigger is activated when a contact submits a survey.
3. Product Access Granted (Auto Opt-in)
This trigger is activated when a customer gains access to a product. The trigger can be configured to activate based on specific products, allowing tailored responses.
4. Resubscribe Form Submitted
The Form Submitted trigger activates a workflow whenever a specified form is submitted.
5. Customer Replied To SMS
The Customer Replied workflow trigger activates a specific workflow when a customer responds to a message.
6. Customer Replied To Email
The Customer Replied workflow trigger activates a specific workflow when a customer responds to a message.
7. Membership New Signup (Auto Opt-in)
The New Signup trigger is designed to automatically initiate workflows when a new customer signs up for a membership, service, or product.
8. Order Form Submission
The Order Form Submission trigger activates a workflow when a customer completes and submits an order form.
9. Offer Access Granted (Auto Opt-in)
The Offer Access Granted trigger is designed to initiate a workflow when access to a specific offer is granted to a contact. This is particularly useful for managing follow-up actions, personalized communications, or administrative tasks associated with granting access to offers.
10. Form Submitted
The Form Submitted trigger activates a workflow whenever a specified form is submitted. This trigger can be customized with filters to narrow down the specific forms or submission criteria that initiate the workflow, ensuring that only relevant data or actions are processed.
11. TikTok Form Submitted
The TikTok Form Submitted trigger is designed to start a workflow whenever a form is submitted via TikTok.
12. Customer Booked Appointment
The Customer Booked Appointment trigger initiates a workflow when a customer books an appointment.
Condition
Click the "+" icon and select the action or type If/Else. The "If/Else Condition" action in your automation workflow allows you to fork the contact's journey based on specific conditions.
1. Resubscribe to SMS
If the Workflow Trigger is Customer Replied to SMS, does not contain Stop or Unsubscribe
Disable DND For SMS
Click the "+" icon and select the action or type "DND". This action will disable DND for SMS.
2. Resubscribe to Email
If the Workflow Trigger is Customer Replied to Email, does not contain Stop or Unsubscribe
Disable DND For Email
Click the "+" icon and select the action or type "DND". This action will disable DND for Email.
3. None
When no condition is met.
Disable DND For All Channels
Click the "+" icon and select the action or type "DND". This action will disable DND for all channels.
Save and Test
It is crucial to "Save" the workflow before exiting the page and to thoroughly "Test" it before enabling the “Publish” toggle or making it live.
Activate Workflow
Once you're confident that the workflow is complete and ready to perform as intended, you can enable the “Publish” toggle to activate it. Without enabling this toggle, the workflow will remain in draft mode, and the expected automation will not take place.