What’s New
Disable a Customer: This sets their status to Disabled, meaning no further sales will be tracked, and they will no longer generate commissions. This is helpful for handling fraudulent signups or preventing commission assignments in specific cases.
Enable a Customer: If a previously disabled customer needs to be reinstated, they can be enabled again to resume normal tracking and commission assignments.
How It Works
Open the Affiliate Profile where the customer is listed.
Marketing > Affiliate Manager > Affiliate > Affiliate Name
Navigate to the Customers tab.
Click the three-dot menu next to the customer. Select Disable or Enable as required
Why it Matters
Better Program Management: Keep your affiliate data clean and prevent unwanted commission tracking.
Fraud Prevention & Compliance: Disable customers linked to fraudulent activity or policy violations.
Flexible Commission Handling: Even when a customer is disabled, manual commissions can still be assigned when necessary.
Important: Disabling the Customer mean they won't generate any commission in the future. However, you can still assign manual commissions for this customer.