Separate During and Post Call Actions in Voice AI

How It Works

• To enable this feature, go to Settings > Labs > Enable Voice AI - Separate During and Post Call Action

What’s New

1. Card-Based Interface: Actions now appear as individual cards, making it easy to scan, organize, and manage your configurations at a glance.

2. Tabbed Layout: Actions are split into During the Call and After the Call sections, each with action count indicators to give you instant context.

3. Streamlined Creation Flow: A new, prominent “New Action” button makes it quicker to add actions and encourages better structural flow.

4. Individual Action Modals: Each action type now opens in its own focused modal — no more cluttered forms or confusing tab-switching.

5. Quick Delete Option: Delete any action directly from the card’s menu without needing to open the edit flow.

Key Improvements

1. Improved Visual Hierarchy: Clearer labeling and visual grouping make it easier to distinguish between different action types at a glance.

2. Simplified Editing & Deletion: You can now edit or remove specific actions directly from their cards - no more tab-hopping and unnecessary clicks.

3. Built-In Constraints & Guidance:

• Visual counters show usage limits in real time.

• Smart tooltips provide context-aware hints and restrictions:

1. Max 15 total actions during a call.

2. Only 1 appointment booking action allowed.

3. Up to 25 contact field update actions post-call.

Supported Action Types

During the Call

• Call Transfer

• Trigger Workflow

• Send SMS

• Book Appointment

• Custom Actions (Beta)

• To Edit or Delete > Click on the 3 dots

After the Call

• Update Contact Fields

• +New Action > After The Call > Update the Contact Fields