This policy guarantees every Topline subscription tier receives a predictable monthly pool of account credits while protecting the platform from accidental over-spend or abuse. Credits are refreshed on the first day of each billing cycle and applied automatically to usage-based services (voice, SMS, email, live answering, ad spend, and Butler tasks). Once the monthly credit is exhausted, standard overage charges apply at the rates shown below.
Service | Gold | Teams | Unlimited | Flex | Enterprise |
Outbound calls (per-minute rate $0.021) | ≈ 475 min | ≈ 950 min | ≈ 1,425 min | ≈ 2,375 min | ≈ 4,750 min |
Inbound calls (per-minute rate $0.0128) | ≈ 780 min | ≈ 1,560 min | ≈ 2,340 min | ≈ 3,900 min | ≈ 7,800 min |
Texts (per-segment rate $0.0119) | ≈ 840 segments | ≈ 1,680 segments | ≈ 2,520 segments | ≈ 4,200 segments | ≈ 8,400 segments |
Emails (rate $0.0014) | ≈ 7,145 emails | ≈ 14,290 emails | ≈ 21,435 emails | ≈ 35,725 emails | ≈ 71,450 emails |
When the monthly credit for your tier is exhausted, additional usage is billed at the unit rates shown in parentheses.
Ad Credits – Represent a blended mix of ad creative, optimization, placement, and reporting managed by Topline and your Growth Coach. Spend is optimized for ROI and detailed in your Account dashboard.
Flex Credits – Pre-paid service credits consumed by marketing, sales, or customer-success projects and tracked in your Butler dashboard.
Promotional or Trial Plans – May include a different credit allotment or overage schedule as stated in the promotion.
Enterprise Add-Ons – Custom contracts can override the table above if explicitly documented in your Master Service Agreement.
System Errors – Report credit-issuance discrepancies within 15 days; verified errors will be corrected.
Fraud or Abuse – Topline may pause credit use, require ID verification, or terminate service for activity that violates our Terms of Service (spam, harassment, illegal content, etc.).
During the initial term you may request a pause or downgrade; approval is at Topline’s sole discretion and must be confirmed in writing by both parties.
After the initial term, you may pause or downgrade with 30 days’ written notice. A downgrade that removes recurring services (Butler, Ad Credits, SMS, Voice, etc.) is treated as a cancellation of those services at the end of the current cycle; unused credits are forfeited.
Upgrades or re-instatements can be requested at any time and will take effect on the next billing cycle (or sooner at Topline’s discretion).
Payments already made to Topline are non-refundable unless Topline cancels your Services. If you cancel, downgrade, or allow services to lapse, all unused credits, funds, or creative hours are forfeited.
Fairness – Prevents a small subset of users from consuming disproportionate resources.
Predictability – Gives every customer a clear, monthly budget before overages begin.
Simplicity – Eliminates complex rollover accounting and surprise charges.
Scalability – Helps Topline manage carrier fees, ad spend, and support bandwidth responsibly as we grow.
Contact your Growth Coach or email support@topline.com with questions about credits or overage billing. We’ll help you maximize ROI every month.
Topline reserves the right to update this policy with 30 days’ notice
