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Conversation AI Actions - Increase in Update Contact Field and Trigger a Workflow | Topline

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Conversation AI Actions - Increase in Update Contact Field and Trigger a Workflow

We’ve rolled out two highly requested upgrades to boost your Conversation AI performance — making your bots smarter and more flexible.

1. Add Contact Info – Now Supports Up to 20 Fields

You can now update up to 20 contact fields within a single bot (previously limited to only 3).
This enables richer lead data collection
Enhancements has been done for faster and more reliable updates.

How To Use:

Navigate to Settings > Conversation AI.

Go to Bot Goals > Choose "Add Contact Info".

Add or map up to 20 contact fields.

2. Trigger More Workflows – Limit Increased to 5

The number of workflows you can trigger from a single bot goal has been increased from 3 to 5.
This gives you more automation flexibility directly from the bot.

How To Use:

Go to Bot Goals > Choose "Trigger a Workflow".

You’ll now see the option to add up to 5 workflows.
These upgrades are currently available only for Prompt-based Bots.
Support for Guided Form setup is coming soon.

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