Topline OS now runs eligibility checks when you attempt to purchase a dedicated sending IP. You will see clear requirements, guidance to fix issues, and a pass or fail status so you can prepare your account and avoid failed purchases.
Pre-purchase eligibility screening for dedicated IPs
Clear reasons when requirements are not met, with guidance to fix them
Examples of checks: sending volume, list quality, authentication status, and compliance settings
Real-time pass or fail status so you know when you are ready to buy
Warm up a healthy daily send volume with clean lists before applying
Authenticate your domain and fix any spam or bounce issues first
Keep unsubscribe and address details correct in your email settings
Step 1
Open Settings and go to Email Services settings.
Step 2
Choose Dedicated IP and follow the purchase flow.
Review the eligibility checklist and address any failures. Common fixes include authenticating a domain, improving list hygiene, or reaching a minimum send volume.
What factors are checked for eligibility
Typical checks include authenticated domains, minimum sending volume, low bounce and complaint rates, and compliance settings.
Why did I fail the check even though I send emails
Sending volume or list health might be below the threshold. Improve deliverability metrics and try again.
Can I buy a dedicated IP without passing all checks
No. The checks must pass to proceed so the IP starts with a healthy reputation.
How long does warm up take
Many accounts warm up over 2 to 4 weeks. Follow the step plan provided after purchase.
Will this affect my current sending
No. You can continue using shared infrastructure until the dedicated IP is purchased and warmed up.
