Topline OS introduces a redesigned navigation for the Phone system in Labs. The layout groups related features, shortens the path to call logs, dialer, messaging, voicemail, and settings, and uses clearer labels so teams find what they need faster.
Simplified left navigation with grouped sections for Calls, Messages, Voicemail, Numbers, and Settings
Faster access to frequently used views like Call logs, Active calls, and Dialer
Clearer labels and icons that match common telephony terms
Consistent header actions for search, filters, and bulk operations
Performance and load-time improvements when switching between tabs
Pin your most-used views so you can jump back in one tap
Use the new search and filters in Call logs to find issues or follow ups quickly
Keep an eye on the Active calls view during peak hours to spot hold times or failures
Explore Settings after the redesign to familiarize your team with where items moved
Step 1
Open Settings, Click on Phone Services.
Step 2
Click through Calls, Messages, Voicemail, Numbers, and Settings to learn the new layout.
Where do I enable the new navigation
In Settings → Labs. Toggle on the Redesigned Phone Navigation.
Can I switch back to the old layout
Yes. Turn off the Labs toggle to revert.
Did any features move or get renamed
Items are grouped more logically. Call logs, Dialer, Messages, Voicemail, Numbers, and Settings are the primary sections.
Does this change affect live calling
No. It updates the interface only. Calling and messaging behavior remain the same.
Will my team’s shortcuts or bookmarks break
Most links redirect to the new locations. Update internal docs and bookmarks once you switch.
