Conversations: New experience redesigned for speed, clarity, and control

The new Conversations experience delivers a cleaner interface, stronger performance, and smarter organization. Expect faster message rendering, clearer thread context, upgraded search and filters, and improved controls for composing, assigning, and resolving conversations. Teams get a smoother workflow with fewer clicks and better visibility.

What’s New

• Modernized layout with clearer panels for inbox, thread, and details

• Faster performance for loading, scrolling, and switching conversations

• Improved search and filters for channel, status, assignee, and date

• Enhanced composer with quick actions, attachments, and templates

• Better thread context with participant info and activity indicators

• Simplified bulk actions for assign, tag, mark as read, and resolve

• Refined notifications and read states for real-time clarity

• Permissions-aware visibility and role-based actions

Tips

• Use filters and saved views to focus on priority conversations

• Standardize tags and statuses to keep queues clean and actionable

• Leverage templates for consistent, faster replies

• Review unread and unassigned views at set times to prevent backlog

• Sort by latest activity to catch hot threads quickly

• Audit notifications to ensure the right users get alerts

How to Set It Up

Step 1

Open Conversations and switch to the new experience if prompted.

Step 2

Customize composer defaults, templates, and attachment preferences.

FAQ’s

1. What changed in the new Conversations experience?

• A redesigned interface with faster performance, clearer organization, and upgraded controls.
  

2. Will my existing conversations or workflows be affected?

• No, existing threads remain intact with improved navigation and management.
  

3. Can I still use templates and attachments in the composer?

• Yes, the composer supports quick actions, templates, and file attachments.
  

4. How do I find conversations faster?

• Use improved search and filters by channel, status, assignee, and date.
  

5. Are bulk actions supported?

• Yes, assign, tag, mark as read, and resolve are available in bulk.
  

6. Does it handle large volumes better?

• Yes, performance and scrolling are optimized for high-volume inboxes.
  

7. Are permissions and roles respected?

• Yes, visibility and actions align with user roles and permissions.