Conversations: TikTok DMs and comments automation

This update adds native TikTok support in Conversations with automation for DMs and comments. Teams can connect a TikTok account, auto reply to comments, trigger workflows from keywords, send DMs from Conversations, and track outcomes with assignments, tags, and statuses. Performance and reliability are tuned for high volume engagement while respecting platform rules.

What’s New

• Native TikTok channel in Conversations for inbound and outbound DMs

• Comment automation with keyword triggers and smart reply options

• Workflow triggers for TikTok comments and DMs to launch follow ups

• Quick actions to reply, DM, assign, tag, and resolve TikTok threads

• Support for media links and emojis where allowed by TikTok policies

• Role based visibility and permissions across the TikTok channel

• Performance improvements for large comment volumes

Tips

• Use clear keyword prompts in your captions to drive comment automations

• Route hot comments to a priority queue with tags and saved views

• Keep replies short and human, then move the conversation to DMs for details

• Test automations on a low risk post before wider rollout

• Review TikTok policy limits to avoid rate caps and blocked messages

• Schedule time blocks to clear unassigned TikTok threads

How to Set It Up

Step 1

Open Settings and connect your TikTok account to enable the channel.

Step 2

Create a workflow and add a TikTok trigger for Comment or DM based events.

Based on messages:

Based on comments:

Step 3

Add actions such as send DM, add tag, assign user, and update status.

FAQ’s

1. What can I automate with TikTok comments?

• Keyword based comment replies, DM handoffs, tagging, assignments, and workflow launches.
  

2. Can I send and receive TikTok DMs inside Conversations?

• Yes, inbound and outbound DMs are supported once the channel is connected.
  

3. Do workflows support TikTok triggers?

• Yes, use TikTok Comment and TikTok DM triggers to start automations.
  

4. Are there content or rate limits from TikTok?

• Yes, follow TikTok policies on message frequency, media types, and rate limits.
  

5. Can I organize TikTok threads with tags and statuses?

• Yes, apply tags, set statuses, and assign owners like other channels.
  

6. Does this work with large volumes of comments?

• Yes, performance is optimized for high volume comment activity.