SMS notifications are now supported for schedulers and services. Configure message templates for confirmations and reminders, choose timing rules, include dynamic fields, and track delivery status. Reduce no shows and missed updates with reliable text alerts.
SMS notifications for calendar appointments and service orders
Prebuilt templates for confirmations, reminders, updates, and cancellations
Custom timing rules before and after events
Dynamic fields for names, dates, locations, and links
Opt in and opt out compliance with unsubscribe handling
Delivery status and error reporting in activity logs
Per calendar and per service enablement with role based permissions
Send a reminder 24 hours and 1 hour before the appointment for best attendance
Include a reschedule link to reduce no shows and support self serve changes
Keep messages under 160 characters when possible to avoid splitting
Add location or join link so customers can find you fast
Use clear sender IDs and consistent phrasing for brand recognition
Respect quiet hours to prevent after hours pings in sensitive regions
Step 1
Go to the Scheduler and open the Notifications section.
Step 2
Toggle SMS notifications to On for the selected scheduler or service.
Step 3
Select which SMS to send, such as confirmation, reminder, update, or cancellation. Customize text and insert dynamic fields like customer name, date, time, location, and links.
Which events can trigger SMS notifications?
Booking confirmations, reminders, updates such as time changes, and cancellations for scheduler and services
Can I customize the SMS content?
Yes, use templates with dynamic fields for customer name, date, time, location, and links to reschedule or view details
How do timing rules work?
You set when each message is sent, such as immediately on booking, 24 hours before, and 1 hour before the event
What about compliance and opt outs?
Capture opt in, include clear unsubscribe instructions, and the system suppresses messages for opted out numbers
Will I see delivery status?
Yes, activity logs show sent, delivered, failed, or queued so you can troubleshoot issues
