How to Customize Acknowledgment Settings

Enhance your customer acknowledgment experience with these detailed instructions to customize Acknowledgment Settings in Topline. From configuring messages to updating contact details, follow the steps to tailor your customer support interactions effectively.

Go to app.topline.com

1. Click "Marketing"

Navigate to the Marketing section on the left side menu.

Click 'Marketing'

2. Click "Chat Widget"

Access the Chat Widget settings on the Marketing Tools pop up menu.

Click 'Chat Widget'

3. Click "Acknowledgement Settings"

Select the acknowledgement settings options from the menu.

Click 'Acknowledgement Settings'

4. Preview Thank You Message

With real-time preview updates, you can instantly see the changes to your message and ensure it looks just right before sending.

Preview Thank You Message

5. Customer Support Contact

Make it easy for website visitors to get in touch with you by adding your company phone number or email. By providing these contact options upfront, visitors can choose to reach out immediately instead of waiting for a call, text or email.

Customer Support Contact

6. Heading

Add a custom heading with a unique and attention-grabbing title, your message will be sure to stand out and leave a lasting impression on the recipient.

Heading

7. Acknowledgement

Customize the thank you message to make it as personal or general as you see fit. This will not only help build a stronger relationship with the leads, but also let them know that their business is valued.

Acknowledgement

8. Click "Save"

Save the changes made by clicking on the save button.

Click 'Save'
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