It is important to note the difference between LC Email and Custom SMTP Provider. LC Email is short for LeadConnector Email, which is the email service Topline OS has created for you. While using LC Email, you can create your own custom domain on LC email, giving you great control over email deliverability.
This is in contrast to Custom SMTP Provider Users, who have decided to use their own custom email settings and not Topline OS. This option limits how much Topline OS can assist in email deliverability as the advanced settings are now managed fully by the user's custom email settings. While our team will try to assist as best we can, many of the advanced settings listed below will not be available to you as you will need to consult your Custom SMTP Provider and set up these settings yourself.
It is recommended to use our LC Email Service as we have taken a number of proactive steps toward sending emails in Topline OS easier and more effectively. You will notice features and settings that are only available on LC Email.
