Bulk Actions For Contacts & SmartLists

Enhance your productivity with bulk actions for contacts and smart lists. Streamline your workflow by efficiently managing and updating information in Topline. Follow these engaging instructions to execute various tasks seamlessly.

1. Select Contacts

This option gives you freedom to select any number of contacts you wanted for Bulk Actions by ticking the box.

Select Contacts

2. Click Pipeline Change

Pipeline change is significant because it allows organizations to adapt to evolving market conditions, streamline operations, and stay competitive in a rapidly changing business landscape.

Click Pipeline Change

3. Select and Fill Pipeline

Apply Opportunity to following Contacts. Note: These are the same options that are found in triggers when you use the "Add/Update Opportunity" Option. Note that once you've activated a bulk request, you can monitor it's progress or edit by going to Contacts and Bulk Action tab.

Select and Fill Pipeline

4. Click Add/Update Opportunity

Click on "Add/Update Opportunity" to save.

Click Add/Update Opportunity

5. Click Add to Automation

Click Add to Automation, its purpose is to increase efficiency, accuracy, and productivity by reducing the need for manual labor and streamlining operations.

Click Add to Automation

6. Click "Ok, proceed"

Please note The actions will be performed over a period of time. You can track the progress on the bulk actions page.

Click 'Ok, proceed'

7. Select Workflow

Select Workflow and schedule an action.

Select Workflow

8. Click "Add in drip mode"

Drip mode in automation refers to a method of delivering content or messages to recipients gradually over a period of time. It allows businesses to engage with their audience in a more targeted and personalized way, by sending out automated emails, notifications, or other forms of communication in a staggered and timely manner.

Click 'Add in drip mode'

9. Set Schedule

If you've scheduled the bulk action for the future or in drip mode, you'll see this three dot icon here where can pause, edit and cancel.

Set Schedule

10. Click "Add to Automation"

Click on "Add to Automation" to save.

Click 'Add to Automation'

11. Send SMS

SMS allows for quick and direct communication, as messages are delivered instantly to the recipient's mobile device.

Send SMS

12. Click "Ok, proceed"

Confirm and proceed with the action.

Click 'Ok, proceed'

13. Type a Message

Here is where you can compose your SMS message.

Type a Message

14. Click "Send sms to"

Select "Send SMS to" to proceed.

Click 'Send sms to'

15. Send Email

Email is a beneficial way to communicate with individuals or small groups. It enables users to easily send and receive documents, images, links and other files. It also gives users the flexibility to communicate with others on their own schedule.

Send Email

16. Click "Ok, proceed"

Confirm and proceed with the action.

Click 'Ok, proceed'

17. Click Send Email

Click "Send Email" to initiate sending an email.

Click Send Email

18. Click "Add Tag"

By using tagging, individuals can easily categorize and retrieve specific information, making it easier to navigate and search through large amounts of data.

Click 'Add Tag'

19. Select Tags

Select Tags to add to the contact.

Select Tags

20. Add Description

Enter a description for the action to be shown in tracking report.

Add Description

21. Click "Add"

Click on Add to save.

Click 'Add'

22. Remove Tag

Click here to remove tag.

Remove Tag

23. Select Tags

Select Tags to remove.

Select Tags

24. Add Description

Enter a description for the action to be shown in tracking report.

Add Description

25. Click Remove

Click on "Remove" to save.

Click Remove

26. Email Verification

This will only verify primary emails for contacts. Please note the action will be performed over period of time. You can track the progress on the bulk actions page.

Email Verification

27. Set Action Name

Enter a description for the action to be shown in tracking report.

Set Action Name

28. Click Confirm

Click on "Confirm" to save.

Click Confirm

29. Add/Edit to Company

If a contact has previously been associated with a company, this action will override and update the associated company.

Add/Edit to Company

30. Remove from Company

Tick Remove from Company, if you wish to remove a contact from the list.

Remove from Company

31. Add/Update to Company

Tick Add/update from company, if you wish to add or edit from the list.

Add/Update to Company

32. Click Confirm

Click on "Confirm" to save.

Click Confirm

Bulk Action Status

To view the status of a Bulk Action, go to Contacts > Bulk Actions > Click on the 3 dots Tab where you can view the status and/or pause the action.

1. Click "Bulk Actions"

This page will give you access to view or filter the contacts in your bulk action list.

Click 'Bulk Actions'

2. Click "All Actions"

If you click All Actions tab, it will show you a drop list filter you can view in the following format: All actions, Bulk Email, Bulk SMS, Bulk Campaign, Bulk Workflow and Bulk Review Request.

Click 'All Actions'

3. Click "All Users"

If you tick All Users tab, it will show you a drop list filter you can view all name of the users in alphabetical order.

Click 'All Users'

4. Click "Any Status"

This option will show the statistics or percentage of your Bulk Actions.

Click 'Any Status'

5. Click the date

By clicking this tab, you will be presented with a broad range of dates, weeks, months, and years that can be used to filter a selected bulk action.

Click the date

6. Three Dot Tab

If you've scheduled the bulk action for the future or in drip mode, you'll see this three dot icon here where can pause, edit or cancel.

Click Here

7. Select Action

Modify selected items to pause, edit or cancel.

Select Action

Rate limits for:
    Add in drip mode:

  • Frequencies of 30 sec - 1 min: 1,000 messages per minute

  • Frequencies of 5 min: 4,999 messages per minute 

  • Frequencies of 6 min - 10min: 5,000 messages per minute

  • Frequencies of Above 10 min: 10,000 messages per minute

    Add all at once & Add all at a scheduled time (except Bulk Email)

  • 0 to 25k contacts -> 60K contacts processed per hour

  • 25k to 50k contacts -> 30K contacts processed per hour

  • 50k to 100k contacts -> 24K contacts processed per hour

  • 100k contacts and above -> 18K contacts processed per hour

    Add all at once & Add all at a scheduled time (except Bulk Email)

  • 60K contacts processed per hour

Scheduling bulk actions

Bulk Actions cannot be scheduled to run more than 720 hours in the future (approximately 30 days)

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