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Workflow Builder - Wait Event

The wait event is a special type of workflow action that allows you to pause the contact at a specific step in your workflow until some desired condition is met. The wait event can be used when you want to wait for a tag, an appointment, a specific time or event, a contact reply, etc.

Time-Based Wait Events 

Time Delay

Wait for a particular amount of time or period.

Event / Appointment time

Wait until before or after the event start time, or appointment time.

Overdue

Wait until before or after the invoice due date.

CRM Events

Condition

Wait for a particular condition to get satisfied.

Contact Reply

Wait for a reply on certain steps.

Trigger Link Clicked

Wait for trigger links to be clicked.

Email Event

Wait for Email events.

FAQ

How to set up a wait step for Contact Reply.

1. Select action and type "Wait" on the search field.

2. Under the "WAIT FOR" field, tick the drop-down menu and click Contact Reply.

3. Under the "REPLY TO" field, tick the drop-down menu and click the email sequence or response you have save in workflows.

4. Click on the save action button to proceed to the next step.

5. After the action and rules have been added, click on the save button to save the workflow.

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