Unread VS Read - Must Manually Mark as Read

Manual marking as read is necessary for several reasons. Firstly, it allows individuals to prioritize their unread messages and focus on the ones that require immediate attention. Secondly, it helps to keep track of important information or tasks that still need to be addressed. Finally, manual marking as read provides a sense of organization and control over one's inbox, ensuring that nothing gets overlooked or forgotten.

How to Mark the Conversation as Read

1. Click Mark as Read.

2. Reply to the conversation manually.

3. Use workflow action to edit conversation.

4. Toggle on auto Mark as Read in the workflow settings.