How to Use Conversation Filters & Bulk Actions Overview

Enable the 'Conversation Filters' first within 'Labs.' 

To activate the conversation filters, please head into Sub-account 'Settings' > Click on 'Labs' > 'Enable' conversation filter.

Features:

Bulk actions (limited to 100 conversations at a time)

You can perform Conversation specific Bulk Actions to handle multiple conversations simultaneously. You can perform the following Conversation Bulk Actions:

1. Mark conversations as Read: All conversations will be marked as read.

2. Mark conversations as Unread: All conversations will be marked as unread.

3. Mark conversations as Starred: All conversations will be marked as starred.

4. Mark conversations as Unstarred: All conversations will be marked as unstarred.

5. Delete conversations: Conversations will be deleted.

Filter conversations (quick filters)

You can filter Conversations based on a few filters, allowing you to narrow down your Conversations View to something you need now.

The following filters are available:

• By conversation type

• By assignee

• By last message channel: Filter the conversations whose last message was from the selected channel.

• By last message type: Filter the conversations whose last message (outbound) was from the selected type.

• By last message direction: Filter the conversations whose last message direction was from the selected type.

• By last outbound message type.

  

Sort conversations

You can sort your Conversations based on time. It helps in going through your conversations more easily.

You can sort it as follows:
- Latest

- Oldest

Starred functionality:

A conversation can be marked starred. By doing so, the conversation will have an icon attached for identification.

To mark a conversation as starred:

Click on the star icon in the upper right corner of the conversation preview window. If you want to unmark a conversation as starred, click on the star icon again.