1. Alerting Notification with Timely Checking - Chat widget team regularly conducts audits to meet that chat widget is working well without any errors and validation regulation.
2. Data Monitoring
Page View - on which pages the chat widget is added to optimize the speed and java script for future.
Pop-up Greeting Close Button - Small popup while someone visits the page and they opt to close it, this is done to check if UI is not user friendly.
Widget Open - Widget open to start the SMS/Live Chat
Widget Close - Widget close to close the SMS/Live Chat window as there were user experience issue or validation errors or issue while filling the first message.
Form Submit Click - Form filling or while compelling the data of user name, phone or number
Note - Topline OS does not collect any personal or confidential data through these events.
Message Click - Submit button allows user to complete the form or send the first, we are checking if the button is getting stuck as it is hosted on different providers.
Validation Error - Validation error while adding for phone, number , country selection or while adding the messages.
Each tracking code in header will independently collect data, it would not affect the cross referencing data of other GA4 tracking code. We configure the GA code for the purpose of optimizing performance and identifying gaps in user experience to enhance usability.
