Webchat for Squarespace: How to Get Started

Using webchat on Squarespace can significantly enhance customer support by providing instant responses to inquiries. It allows businesses to engage with visitors in real-time, increasing the chances of converting leads into customers. Additionally, webchat can improve customer satisfaction by resolving issues quickly and efficiently.

How to Obtain the Embed Code for Web Chat for the Website

Copy the embed code from Sites > Chat Widget > Select > Get Code


Here are Detailed Steps on How to Add a Custom Chat Widget to a Squarespace Website using Different Methods:

Method 1: Add a custom chat widget using Code Injection

  • Obtain code for the Chat widget as shown above.

  • Log in to your Squarespace account and navigate to the website to which you want to add the chat widget.

  • Click on "Settings" in the main menu. 

  • Select "Developer Tools" in the "Website" section.

  • Click on "Code Injection"

  • Paste the chat widget code in the "Header" or "Footer" fields.

  • Click on "Save" to save the changes.

  • Preview your website to make sure the chat widget appears correctly.


Method 2: Add a Custom Chat Widget Using an Embed Block

  • Log in to your Squarespace account and navigate to the page where you want to add the chat widget.

  • Click on the page editor and select the section where you want to add the chat widget.

  • Click on the plus icon to add a new content block and select "Embed" from the drop-down menu.

  • Paste the chat widget code in the "Code Snippet" field.

  • Click on "Apply" to apply the changes.

  • Preview your website to make sure the chat widget appears correctly.

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