Cultivating community and collaboration are pivotal for user engagement. The "Communities" feature, housed within the Client Portal and the Build Your Product menu in the CRM, plays a crucial role in creating such an environment. Let's dive deep into understanding and making the most out of this feature.
Communities are dynamic spaces within the Client Portal, designed to foster collaboration, discussion, and knowledge-sharing among members. Whether you're seeking answers, looking to share insights, or wanting to connect with like-minded peers, the Communities feature offers the ideal environment.
Login to the Client Portal: Use your registered credentials. If you're accessing child apps like Communities for the first time, you might need to sign up for the Client Portal. To get started please navigate to Sites > Client Portal. Please view our article on the client portal for more information.
Note: From your Client Portal Dashboard, you can now invite leads to your client portal. Click on Sites - Client Portal Dashboard. Under Actions, you will see the option Invite to Client Portal.
Navigate to Communities: Once inside the Client Portal, you can find Communities listed among other child apps. Use the App switcher (located at the top right corner) for easy navigation.
This feature can also be managed by navigating to Build Your Product > Communities
Here you would Add groups and access community Settings from within the CRM.
If you don’t have a community yet you can promote collaboration and interaction by utilizing groups within your community. Create your first group as a starting point.
Do so by clicking on the Create Group button
This takes you to a create group page where you can create your new community group
Here you can choose:
Group name
URL
Description
You are also able to utilize branding:
Brand color
Favicon
Cover image
Logo
After creating a group it takes you to a preview that looks similar to how it will appear in the client portal.
If you choose to go to Settings from the CRM you will see the options to setup your Client portal domain. Choose from a default setup or custom domain and click on the Update button.
Paid Groups, introduces the capability to monetize both Public and Private communities on the platform. Admins and owners can now charge their users to access the content and features of the community group.
Go to your portal settings
From the settings button, admins and owners can choose whether they want to set up their group as Public / Private.
To add a price to your group, go to Settings, then Subscriptions, then, Add New Price
Here, you can set up a one-time payment for your group. The one-time payment type will give members unlimited access to the group after the payment and once they have group access.
Go to Settings > Subscriptions
Click on "Add new price": Specify the Amount, Type it as a one-time
Click "Add" and then "Save" to create the paid group with One-time Payment
Additionally, to test a payment, turn on the Test Mode
Once saved, the group description will reflect the same information to members who want to join
You can also add a recurring payment. The recurring subscription type will give members limited access to the group after the payment and once they have group access. To set up the recurring subscription, follow the below steps:
Go to Settings > Subscriptions
Click on "Add new price": Specify the Amount, Type as Recurring, Trial Days (if any), Billing Period as Monthly or Annually
Click "Add" and then "Save" to create the paid group with Recurring Subscription
Additionally, to test a payment, turn on the Test Mode
Once saved, the group description will reflect the same information to members who want to join
To grant access after receiving the payment:
Once the payment is made, admins and owners need to follow the same process of providing access to members for Private Groups (Go to People Tab > Click on the Filter > Requested > Accept or Deny Membership)
For Public Groups, once the payment is made the user signs up and becomes a member right after
All admins and owners receive email notifications about the payment made by a user with all the details, to join the group and subsequently request membership (as per group type)
Similarly, the users also receive a payment confirmation with all the details about their payment
Once their membership is approved by the admin or owner. They are further notified about their membership and access to the group
You can add a course to inside a community too
Inside your community, click on the Learning tab, then on Add Course
Select the course and add it
Upon entering Communities, you'll encounter a dashboard showcasing featured discussions, trending topics, and a sneak peek into the most engaged members.
Discussion Board: Engage in vibrant discussions, share your views, or seek advice.
Learning: A treasure trove of articles, guides, and helpful resources.
People: Connect with peers, discover experts, and expand your network.
Group Channels: These are thematic or topic-based categories within a community group that aid in organizing discussions and facilitating relevant conversations. Admins have the exclusive privilege to create these channels.
User Roles and Moderation: Depending on your role (admin, moderator, or member), content creation, approval, and management functionalities might differ. Community admins and designated moderators can manage content, ensuring discussions remain healthy and productive.
Before you deep dive into discussions:
Complete Your Profile: Provide relevant details such as name, email, contact information, and preferences. Navigate to the profile by clicking on the Profile icon and clicking on the View or Edit Profile button. This not only personalizes your experience but also builds trust among community members.
Profile Integrity: Always ensure your profile information is accurate, as it influences interactions within Communities and other child apps.
Profile Features: Beyond the basics, consider adding a bio, skills, areas of interest, and even a profile picture to enrich your community presence.
Profile Security: Communities, integrated with the Client Portal, employ stringent security measures. Nonetheless, always ensure your login credentials remain confidential.
Start or Join Discussions: Browse through available topics or start your own. Remember to adhere to community guidelines.
Harnessing the Learning tab(coming soon): The base acts as both a learning platform and a space to contribute knowledge. Explore and even consider contributing articles or resources.
Active Participation: Beyond discussions, actively participate in polls, webinars, workshops, and other community events.
Connecting with Fellow Members: Discover members with similar interests, and don’t hesitate to reach out or collaborate on community-driven projects.
Multiple channels are available within each group to categorize discussions and facilitate organized conversations. Only admins have the privilege to create these channels.
To create a channel, locate and click the "Add Channel" button in the group interface's left bar.
A modal window will appear, prompting you to provide specific details for the channel creation.
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Members can create rich posts within the group, each associated with a specific channel. Before creating a post, ensuring the desired channel has been created is important. Here's a rephrased version of the process:
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To create a new post, navigate to the desired channel within the group.
Enter a suitable title for your post within the channel, summarizing the content or topic.
Provide a detailed description of the designated area for context and additional information.
You can include attachments such as videos, PDFs, images, and GIFs to enrich your post.
You can choose which Group Channel you want to post in and create a new Group Channel when adding a new post.
To get a comprehensive overview of what is happening inside your group, navigate to the home timeline. It is the designated space where you can view posts from all members across all channels in one convenient location. Regularly checking the home timeline lets you stay informed and engaged with the ongoing conversations and updates within your group.
While Communities is your hub for collaboration, remember it's part of the broader Client Portal. This means, using the app switcher, you can swiftly move to other functionalities such as membership courses or affiliate management.
How are Communities different from other child apps within the Client Portal?
Communities focus on collaboration and discussion, whereas other apps serve specific purposes like courses or affiliate management.
Do I need separate credentials for Communities?
No, your Client Portal credentials grant access to Communities and all other child apps.
Can I customize notifications from Communities?
Yes, adjust your settings to get alerts for discussions you're part of, new events, and more.
Communities offer an enriched experience that allows users to learn, share, and connect. By fully leveraging this space, members can foster meaningful relationships and gain valuable insights. The Communities feature, nestled within the Client Portal, isn’t just a space; it's an experience. From robust content management tools to enriched engagement avenues, it offers a dynamic environment for every user. By leveraging its full potential, community members are not just participants but key stakeholders in its evolving digital journey.
