Resending Product Credentials

In this article we’ll go over how to resend product credentials. This can be done a few different ways.

Part 1: Manually resending them

• Navigate to your contact record in question

• Find the email that went out with the product credentials

• Retry if the email failed, or copy and paste the information to send to the user directly

Part 2: Resetting and Resending

• Navigate to your contact record in question

• Scroll down on the left hand side of the contact

• Select “Change Password”

• Here, you can generate a new password and either copy and send that manually, or send an email notification of the change.