Buy Now Pay Later (BNPL) payment methods are now supported in Order Forms. This is applicable for both 1-step and 2-step order forms. This feature can help you provide greater payment flexibility to your customers, potentially increasing your conversion rates. In this guide, we'll walk you through everything you need to know to start using BNPL options.
BNPL Payment Methods
BNPL options allow customers to purchase products immediately and pay for them in installments over time. The supported BNPL providers are:
Klarna
Affirm
Afterpay/Clearpay
Availability and Requirements
Payment Provider: This feature is available only for businesses using Stripe as their payment provider.
Applicable Products: BNPL options can be used for one-time products only, not for recurring products.
Benefits
Increased Conversions: Offering BNPL methods can help increase conversions by providing more payment flexibility to your customers.
Order & Transaction Details: All order and transaction details will be recorded under the Payments menu, similar to credit card payments. Existing triggers for Order Submitted and Payment Received will function as usual.
Migration and Availability
Stripe Migration: This change requires a migration from Stripe and might already be available for some accounts and in progress for others.
Configuring BNPL Payment Methods
You have the flexibility to turn on/off specific payment methods for different channels provided by ServiceName. Here’s how to manage the configurations:
Invoice: Used for one-time invoices or recurring invoices with auto payments turned off and Text2Pay links. Default methods: Cards, Apple Pay, Google Pay, ACH Direct Debit, Affirm, Klarna, and AfterPay.
InvoiceWithAutopayment: Used for recurring invoices with auto-payments enabled. Default methods: Cards, Apple Pay, Google Pay, and ACH Direct Debit.
Store: Used for payment methods on online stores on websites. Default methods: Cards, Apple Pay, Google Pay, Affirm, Klarna, and AfterPay.
Default: Used everywhere else like 1-step and 2-step order forms, payment links, memberships, and communities. Default methods: Cards, Apple Pay, and Google Pay.
Turning Off a Specific Payment Method
Select Configuration: Choose the appropriate configuration (e.g., Invoice, Store, etc.).
Select Payment Method: Find the payment method you want to turn off.
Turn Off: Use the provided option to disable the selected payment method.
Step-by-Step Guide to Enable BNPL Options
Access Payment Settings: Navigate to the Payments menu in your ServiceName account.
Select BNPL Providers: Choose the BNPL providers (Klarna, Affirm, Afterpay/Clearpay) you want to offer.
Save Changes: Ensure your settings are saved and updated.
Order and Transaction Recording
All transactions using BNPL methods will be recorded under the Payments menu, similar to other payment methods.
Existing triggers for Order Submitted and Payment Received will function as usual.
Troubleshooting and Support
If you encounter any issues with enabling or using BNPL payment methods, refer to the following support articles:
How to Manage payment methods displayed with Stripe integration
For any additional help, contact our support team for personalized assistance.