There are many options for setting up your email within the Settings, to include a forwarding address, BCC, reply address, or even forwarding to an assigned user. Here we'll explain each:

Step 1: Navigate to Settings > Email Services. Select the Forward Settings tab.

Here you will see Forwarding Address, BCC Emails, and a toggle for Forward to assigned user.

Choose your preferences based on the descriptions below:

• Forwarding address: Email replies will be sent to your personal email inbox and in Conversations. 

• Forward to assigned user: The specific user assigned to the particular lead will receive the email replies within their user email.

• BCC emails: You will receive a copy of every email that is sent from that account.

• Reply Address: Change the reply-to address that will be added to all emails.

Note: Reply conversations cannot be tracked and will not come to conversation thread with a modified reply-to address

Step 2: Click Save to save your changes.

NOTE: With the forwarding address setup, if you reply to an email from a lead directly in your email inbox, it will not sync back into .