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Setting Up Google My Business Chat

Chat Using Google My Business Chat allows businesses to engage with customers in real-time, enhancing customer service and satisfaction. It can lead to quicker responses to inquiries, which can improve customer retention and loyalty. Additionally, it provides a direct communication channel that can help resolve issues faster and more efficiently.

1) GMB messaging is only available on mobile phones right now. Google has not yet rolled Messaging out to the desktop.

Once enabled, you will only see the "Message" button within the Google Maps mobile app (left) and in mobile search results (right)

2) GMB messaging works in only one place: in Topline OS OR the Google My Business dashboard. If you enable GMB chat within Topline, you will not see any messages in the Google My Business account.

3) If you've connected your Google account before March 1st, 2021, or received the error message below, you must fully disconnect and re-connect your Google Account and then re-select the GMB page.

If you want to reset your Google Account connection or select a different GMB page, you must fully disconnect from your current Google Account and re-connect with the new one.

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