What is Featured in Content Management
There are several components to Content Management in Communities that facilitate a dynamic and engaging community environment. Examples include:
Group Channels: These are thematic or topic-based categories within a community group that aid in organizing discussions and facilitating relevant conversations. Admins can create these channels.
Posts: These are the main content type within a group. Members can create rich posts associated with a specific channel. Posts can include various types of content, such as text, images, videos, and other attachments, providing a comprehensive way to share information or spark discussion.
Home Timeline: This centralized hub displays posts from all members across all channels within the group. It provides a comprehensive overview of the group's activities, keeping members updated on the latest conversations and developments.
Embedding Videos: Posts in the community can embed videos from various platforms like YouTube, Vimeo, Wistia, and Loom. This allows for more engaging and interactive posts.
Attachments: Posts within the community also support various file formats such as images, GIFs, and other media. This feature further enriches the posts' content.
Comments and Likes: These are key drivers of group engagement. Members can comment on posts, include various types of content in their comments, and express their appreciation for posts and comments through likes.
Post Deletion: Admins and moderators can delete any posts within the group that violate the community's guidelines. Additionally, members have the right to delete their posts and comments.
By combining these components, Communities provides a comprehensive Content Management system that fosters vibrant and interactive discussions and promotes community building.
Usage Cases For Different Combinations of Content Management:
Brand Awareness Campaign: A company can use Communities to raise awareness about its updated product line. The company created an exclusive group channel specifically for this campaign. Regular posts feature images, GIFs, and embedded videos showcasing the products. Invitations are sent to customers and potential clients to join the community and participate in the discussion. This strategy utilizes Group Channels, Posts, Video Embedding, and Inviting Members.
Customer Support Forum: A software company uses Communities to provide customer support. Different group channels are set up for different software modules. Customers post their queries or problems on the respective channels, and the company's support team responds promptly, including video tutorials and document attachments when necessary. The Home Timeline keeps all members updated on ongoing issues and solutions. The company can also use this community to invite new users. This case employs Group Channels, Posts, Attachments, Home Timeline, and Inviting Members.
Education/Training Program: An online education platform can use Communities to deliver its courses. Different group channels are set up for different courses or topics. Instructors can create posts for each lesson, embed videos, attach lesson materials, and start discussions. Students can ask questions or discuss the material in the comments. The Home Timeline helps students stay updated on the latest posts and ongoing discussions across various channels. This scenario leverages Group Channels, Posts, Embedding Videos, Attachments, Comments and Likes, and the Home Timeline.
Internal Communication for Businesses: Companies can use Communities to facilitate internal communication. Different groups are created for different departments or project teams. Team members create posts to update their progress, ask questions, share relevant materials, etc. The Home Timeline ensures everyone stays updated on what's happening in other teams or departments. The company has the option to invite newly hired employees to the relevant groups. This situation combines Group Channels, Posts, Attachments, Comments and Likes, Home Timeline, and Inviting Members.
Community Engagement for NGOs: A non-profit organization can use Communities to engage with its community of supporters and volunteers. Various channels can be created based on different programs or causes. Organizers can post updates, share stories, ask for feedback, or start discussions. Supporters and volunteers can respond with comments or likes, share their thoughts, and spread the word. This application utilizes Group Channels, Posts, Comments and Likes, and a Home Timeline.
How To Manage Content In Communities
Creating Group Channels:
Multiple channels are available within each group to categorize discussions and facilitate organized conversations. Only admins have the privilege to create these channels.
To create a channel, locate and click the "Add Channel" button in the group interface's left bar.
A modal window will appear, prompting you to provide specific details for the channel creation.
Channel Name
For instance: "Marketing Reports".
This should be a brief, succinct name for your channel that encapsulates its purpose. You have a limit of 15 characters for this field, meaning your channel name should be short.
Channel Description
Example: "A space for dialogue and sharing around our marketing reports."
This is a brief summary of your channel and the discussions it intends to facilitate. It should provide a clear context for potential members. Remember that you have a maximum of 60 characters for this description, so it should be concise yet informative.
Channel Icon
Choose an icon that visually represents your channel. Using this icon, members can quickly identify your channel by seeing it next to its name.
Enter a clear name for the channel in the modal.
Additionally, provide a brief channel description to explain the channel's topic or theme.
Select a cool channel icon from the available options to enhance visual appeal.
Once you have entered the channel name, description, and selected an icon, create the channel.
How To Create A Post
Members can create rich posts within a group, each associated with a specific channel. In order to create a post, you must first create the desired channel. Here's how it works:
Navigate to the group's desired channel to create a new post.
Enter a suitable title for your post within the channel, summarizing the content or topic.
Provide a detailed description of the designated area for context and additional information.
You can include attachments such as videos, PDFs, images, and GIFs to enrich your post.
Additionally, our platform supports video embedding from popular sources like YouTube, Vimeo, and Loom.
Post Title:
How would you describe your headline? Your post content should be summarized in a concise yet descriptive title.
Post Body:
You can write your main content here. Be it an announcement, question, or discussion starter, express your thoughts clearly and engagingly.
Add Image:
Adding images to your post can make it more visually appealing. Drag and drop an image file into the designated area or click the upload button. Files can be uploaded in SVG, PNG, JPG, or GIF formats, with a maximum size of 800x400 pixels.
Add Video:
Make your post more dynamic by including videos. Upload an MP4 video file by clicking the upload button or using drag-and-drop.
Embed Youtube or Loom Video:
Various platforms such as YouTube, Vimeo, Wistia, and Loom are supported in the community. You can attach a video from another platform to your post by following these steps:
Choose the platform where you want to share the video.
From that platform, find the share link for the public video.
Go to the "Create Post" section of the community.
Click the video icon at the bottom of the post-creation interface.
Paste the share link of the video in the designated text area.
After pasting the link, Click on "Add Link" and the video will be embedded within your post.
Add Attachment:
Add PDFs, CSVs, or XLSX files to your post. Click the upload button or drag and drop the file.
Add Link:
By hyperlinking text in your post, you can direct readers to additional resources or relevant content. Click "Add Link" after highlighting the text you wish to link. Paste the URL in the designated area.
Add Emoji:
Add emojis to your posts to make them more engaging and expressive. Choose from our extensive library of emojis, which is divided into standard categories.
Channel Dropdown
When adding a new post, you can select the Group Channel you want to post in and create a new one.
Publish Post
To publish your post, click on the "Publish Post" button after you have finalized the content.
Home Timeline
Navigate to the home timeline for a comprehensive overview of what is happening in your group. The space allows you to view posts from all members across all channels in one convenient location. Stay informed and engaged with your group's ongoing conversations by checking the home timeline regularly.
All posts across all channels within the group are displayed on the home timeline. Accessing the home timeline lets you keep up to date on your group's latest activities and discussions.
Comments and Likes
Posts within the group allow for comments and likes, which are crucial to engagement. Images, videos, and links can be included in comments.
Comments and likes are important engagement drivers. Here are the steps for commenting on a post:
Open the post you wish to comment on within the group.
Within the post, you will find a comment section where you can write your comments.
Feel free to express your thoughts, provide additional information, or engage in a discussion related to the post.
Furthermore, comments can include attachments such as images, videos, and links, allowing for a more dynamic conversation.
Additionally, you can reply to a specific comment within the thread, further fostering discussion and interaction.
You can like a Post or Comment by hitting the thumbs-up icon.
Deleting a Post
If admins or moderators find posts in violation of the group's terms and conditions, they may delete them. Members can also delete their posts and comments. Follow these steps to delete a post:
Within the group, locate the post you want to delete.
On the right side of the post, you will find the three dots icon.
Click on the three dots icon to reveal a dropdown menu of options.
From the menu, select the "Delete Post" option.
By selecting this option, the post will be permanently removed from the group
FAQ's
Q: How many images can I attach to a single post?
A: There is no limit to how many images you can attach to one post. In order to ensure optimal loading times and readability, we recommend limiting the number of images per post.
Q: Can I change the title of my post after it has been published?
A: Yes, you can edit your post title after publication. Go to the post, click on the three dots icon at the top, and select "Edit Post". You can then modify your title as needed.
Q: What is the maximum size of video files I can upload?
A: File Size restrictions will be defined later for this feature. For optimal performance, we recommend keeping your video files below 100MB. (This is not the official file size limit.)
Q: What happens when I add a hyperlink to my post?
A: When you add a hyperlink to your post, users can click on the linked text to be taken directly to the linked URL. This is a great way to provide additional resources or references without cluttering your post.
Q: Can I use emojis in my post title?
A: Yes, you can use emojis in your post title. However, remember that using emojis should enhance the readability and understanding of your title, not detract from it. Always consider your audience and your post's context when choosing emojis.