Workflow Builder - Overview

Workflow Builder streamlines complex processes by automating repetitive tasks, reducing the likelihood of human error. It allows teams to create custom workflows tailored to their specific needs, enhancing efficiency and productivity. Additionally, it provides visibility into the progress of each step, enabling better project management and accountability.

Infinite Canvas layout

Use the "Fit to Screen" and "Zoom In/Zoom Out" buttons in the bottom left of the screen to control the view area. The Mini map in the bottom right shows the current position.

Add New Trigger

Click on "Add New Trigger" button to open the Workflow Triggers list.

Select a Trigger from the list and configure.

Add New Action

Click on "+" button to open the Workflow Actions list.

Select an Action from the list and configure.

Stats View

Turn on the "Stats View" in the top left to view Email and SMS stats in the builder.

Open detailed statistics model by clicking on any of the stats data.

Test Workflow

Click on the "Test Workflow" button in the top right.

Select a contact and click on "Run Test" to start testing the workflow.

Save Workflow

Click the "Save" button in the top right which indicates unsaved changes.

Version History

View history of changes made by clicking on the history icon in the top right.

Draft/Publish

Publish workflow or switch back to Draft by switching the toggle on the top right.


FAQ's

Q: What happens to contacts in my workflow if I set it to draft? Will they stay in the same step when I resume later?

A: If the contact is waiting on any off the waiting steps (wait, manual call, manual sms etc), they would be on the same step. when the workflow is resumed.

Did this answer your question?
😞
😐
😁