Question for the Contact
This is the main question that the bot will ask the customer. The bot will ask this question along with replying to an inbound message from a contact (if it exists)
Branches and Conditions
There are 2 standard branches that are created for each action with the capability to create new branches.
Standard Branches:
Time Out - The contact does not reply back in the time specified in the action
No Condition Met - The contact replied within the timeout period but no condition was met
New Branches:
Each Branch needs to have a Name and a Condition based on which the contact will go down that branch.
Prompt - Personality and Additional Instructions
The "Advanced Bot Configuration" toggle gives you the ability to see and customize the "Personality" and "Additional Instruction" for the conversation AI Bot.
The Prompt is generated by combining:
"Personality"
"Additional Instruction"
Question for the contact
Context from the Bot Training done for the Conversation AI Bot
Previous Conversation between the sub-account and the contact
Channel
Choose one channel from SMS, FB, and IG where the bot sends the message to the contact
Mechanism of the Conversation AI Action
Following the configuration of the "Conversation AI" action, contact processing proceeds as follows:
The prompt is generated and the message is sent from the conversation AI bot to the contact (if required the context for the bot is available from "Bot Training" in the conversation AI Bot sub-account settings).
The bot now waits for a reply from the contact for the time configured in the action
If the contact fails to reply within the time period, it moves down to the "Time-Out" branch (use this branch to create follow-ups).
Once the contact replies within the time period, the bot checks which condition is met from the contact's reply to the bot. If no condition is met, the contact moves down to the "No condition Met" branch (use the "GOTO" actions to ask the questions).
If a condition is met, the contact moves down to that respective branch.
