How To Troubleshoot Your Google Ads Reporting

1. Make sure your Google Ad Account Integration is connected to the CRM.

• If the integration is connected please proceed to check if the Gmail address given on the integration is the one associated with your Google Ad account. 

Please make sure the email address of the user connected has the maximum amount of permissions (admin) in your Google Ad Account.

Please Note:

The Gmail account which you have connected in the integration needs to be a user (User or admin) role in the Google Ad account, it can't have a manager role.

2. UTM Tracking template can only be added in one place, like in the Account settings, Campaign, or Ad setup.

• If it is added at multiple places the tracking template, it will work in the hierarchy of Account > Campaign > Ad. 

Please Note:

UTM Tracking is case sensitive so it needs to follow the template EXACTLY with absolutely NO capital letters.

3. Google Ads, Ad-set, and Campaign names need to be unique.

• If the names are not unique, it will show duplicates in different Ad-set/Ads. For example:

Wrong Setup (What not to do)

*Nike Sport Shoes 1 is listed and spelled the same way twice. These would need to be unique.

Let's say Customer A is created by Paid Search. Customer A will be present in the Leads column of Google Ad Reporting displayed as Nike Sports Shoes 1 in two different Ad-sets.

This is because *Nike Sport Shoes 1 is listed in two different Ads in the table above.

https//example.com?utm_source=adwords&utm_medium={NikeSportShoes1}&utm_campaign={Wintershoes}&utm_content={sportshoes1}&utm_keyword={sports}&utm_matchtype={e}&campaign_id={12345}&ad_group_id={123456789}&ad_id={sportshoes}

Correct Setup (What to do)

Please Note:

If you were to change the name of your Google Ad Campaign, Ad-set, or Ad, it will not change the existing copy of your UTM parameters but it will attribute to the old parameters instead.  We recommend creating a new Campaign, Ad-set, and Ad. In the list view of Google Ad Reporting > Topline OS will update the name but the data will stop attributing sales, leads and ROI as they are picking up on the old UTM parameters.