Please Read the Following Before Continuing
Within each section, you can filter by time period.
Invite Goals
The "Invite Goals" are predetermined incremental amounts (not editable) and will increase as each goal is achieved.
Reviews Received
The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile.
In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the Account Settings > Integrations.
Online Listings (when applicable):
If Text is enabled and the location is subscribed the "Online Listings" section will show an overview of your listings here. For more info, click on the "View Status" text located in the top right-hand corner.
To manage your account listings please click the "Manage Listings" button.
Avg Rating
This is the total amount of reviews divided but the total amount of stars given within the given time filter.
Sentiment
This is a great way to understand how people feel about your business or service. The sentiment is derived using Google's AI to determine either positive or negative based on reviews on Facebook and Google.
Invite Trends
Within the given time frame, the number of outbound reviews the account requested across SMS and email channels.
Review Trends
Visual bar graph of reviews received by the system month over month.
Latest Review Requests
It also includes who received the invite, which channel was used (SMS/Email) and when it was sent.
