Outbound Calls / Softphone - How It Works

Blind Transfer

Search Contact, click on the Contact to Transfer & End the current call

Warm Transfer

Click on the Contact to Call & Hold the current call, once they pick up, we can merge the call.

FAQ's

Q: Why are calls going from the default Twilio number if I log in as the user with an assigned Twilio number?

A: Calls will be dialed out from the user-assigned Twilio number only if the user has only assigned data enabled and the user role is User. 

Users with only assigned data enabled and the admin role will use the default Twilio number to contact them. From the Call from dropdown, we can select the Twilio number to use for outbound calls once we click on the dialer:

Q: When using the dialer to call out, the call drops out right away.

A: Check out Troubleshooting Outbound Calls using Dialer on the Desktop Web App