SMS & Phone

What is A2P 10DLC?

Forbidden message categories for SMS and MMS in the US and Canada

A2P 10DLC Campaign Approval Best Practices

LC Phone System Trust Center

List of campaign use case types for A2P 10DLC registration

Terms and Conditions Guidelines for A2P

A2P 10DLC Brand Approval Best Practices

A2P 10DLC Campaign Vetting Changes - January 2023

Toll-Free Verification Guide for LC - Phone (US/Canada)

How to Buy a Toll Free Number

How to Setup an Automated IVR Phone Directory

How to Add a Manual Call Action in a Workflow (Powerdialer)

How to Validate Phone Numbers (SMS)

Regulatory Bundle and Address Creation for Accounts

Why is your Account Suspended

LC Phone Pricing Structure

Fixing Failed Number Registrations (A2P Local and Toll-Free)

New Sev-0 Fines on Prohibited A2P Traffic

How to Use Messaging Analytics for LC Phone

Call & Voicemail Drop Events

What is LC - Phone System

LC - Phone Messaging Policy

SMS Not Sending/Delivering to Contacts

Incoming SMS Only Shows up in Conversation / Not Forwarding to the Forwarding Number

Using Media in SMS campaign - How Will it Look On Receiver's Device

Understanding the Potential Delivery Issues of Text Messages with Shortened URLs

Action Required: UK SMS Messages Sent Via International Long Codes Will Be Blocked from June 1, 2023

Best Practices for SMS Deliverability and Avoiding SMS Restrictions

How do I Prevent my Messages from Being Filtered by Carriers(30007)

Troubleshooting when Conversations are Glitching

Phone Number Settings Explained

What is the File Size Limit of an Attachment to an SMS or an Email

Calculating SMS and MMS Costs: A Step-by-Step Guide

SMS Restriction History And Other Enhancements

Why Are My Calls Marked As Spam And How Can I Avoid It

LC Messaging Policy

How to Purchase a Phone Number for Your Business

A2P 10DLC Service Pricing and Fees

U.S. A2P 10DLC Messaging Registration Mandatory, Effective from July 5, 2023

Why Was My Toll-Free Verification Rejected

Calls Not Recording

US Phone Number Registrations

[A2P Registration] Opt-In Form - Terms and Conditions Guidelines

A2P Sole Proprietor Brands Registration

Unregistered 10DLC Message Fees Will Increase

Voicemail For Company And For Users

Voicemail Drop File Conversion

What is an SMS Segment

Phone Call Redirect Loop

Call Forwarding Number Not Working

Call Status Marking Calls As Completed When the Client Didn't Answer the Call

Call Status Workflow Trigger Setup

Know Your Customer (KYC) in the United Kingdom

How to Set Up Call Tracking (Number Pool)

How To Reduce 'Spam Likely' by Registering your Numbers on Free Caller Registry

Inbound Call Routing

How to Enable Call Transcriptions for Recorded Calls

Improvements to Call Transcripts, Error Handling and More

UK KYC - Legacy 10 DLC UK Numbers

Outbound Calls / Softphone - How It Works

Inbound Calling on Mobile APP

How to Fix Bad Call Quality

Call Disconnected in Mobile App Only

Why are Call Marked as Spam and How to Avoid Them

Phone Number is Not Valid Error Code

Important Notice: Verify Your Sole Proprietor Brands OTP

Number Intelligence - Block Spam Calls & Identify Unknown Callers

Messaging Compliance - Opt-Out and Error Rate

Control Recording Storage Bills by Auto-Deleting Older Call Recordings