Two Ways to Capture Call Results:
1. Call Connect Feature
This feature requires that the receiver press a key in order to connect the call, this will result in higher accuracy for call reporting. After you enable this option, you will need to update the whisper message as this feature requires that the receiver press a key to connect the call.
2. Call Timeout
The Incoming Call Timeout can be adjusted depending on how soon the forwarding number's voicemail responds if you do not want to use Call Connect.
Call Timeouts of 20 seconds or lower are recommended depending on your forwarding number.
If the voicemail of your forwarding number answers within 15 seconds, set the Call Timeout to 10 seconds. This will stop the call forwarding before it reaches your voicemail. Calls marked as answered will be marked as answered because we cannot determine if they are being answered by a human or voicemail.
You can upload your own voicemail.
