How to Enable Call Transcriptions for Recorded Calls

Introducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations, aiding in documentation and compliance requirements.

1. Automatic Transcriptions:

   The transcription of all inbound and outbound recorded calls will be generated automatically, saving you time and effort

2. Easy Activation:

   In the voice calls tab, location/agency administrators can easily enable call transcription under advanced settings.

3. Enhanced Visibility: 

   It will be easy to access and refer to call content with transcripts seamlessly integrated into the conversation page.

How Will this Help:

1. Efficient Documentation:

    With automatic transcriptions, you can maintain accurate records of all conversations without manual effort, improving documentation and compliance.

2. Convenient Review:

    Easily review call content without listening to entire recordings, enhancing accessibility and efficiency.

How It Works:

1. Navigate to the "Settings" > "Phone Numbers"

2. Go to "Advanced Settings" > "Voice Calls"

3. Enable Call Transcription