Improved Phone Number Coverage: New Countries and Number Types

Topline OS expands phone number coverage with additional countries and new number types. You can search and purchase more local, national, mobile, or toll-free numbers, then assign them to calling and messaging with the same simple setup.

What's New

• Broader country coverage for buying phone numbers

• Additional number types where available, including local, national, mobile, and toll-free

• Improved search and availability checks in the Numbers catalog

• Same-day activation in most regions after purchase

• Clearer labels for capabilities like voice only, SMS capable, or MMS capable

Tips

• Choose local numbers in regions you serve to increase answer rates

• Use toll-free for national reach and inbound support lines

• Check messaging capability on a number before assigning it to SMS workflows

• Keep a small pool of spare numbers for campaigns or seasonal spikes

Newly added markets and supported types:

• Argentina — Local (Voice)

• Benin — Mobile (Voice)

• Bulgaria — Toll-Free (Voice)

• Colombia — Local (Voice)

• Ecuador — Local (Voice)

• El Salvador — Local (Voice)

• Hong Kong — Mobile & Toll-Free (Voice)

• Indonesia — Local & Toll-Free (Voice)

• Israel — Local, Mobile, Toll-Free (Voice)

• Malaysia — Local (Voice)

• Netherlands — Mobile (Voice)

• Panama — Local (Voice)

• Peru — Toll-Free (Voice)

• Romania — Toll-Free (Voice)

• Slovakia — Toll-Free (Voice)

• Slovenia — Local (Voice)

• Sweden — Mobile (SMS)

• Thailand — All number types

• Tunisia — Local (Voice)

How to Set It Up

Step 1
Open Phone and go to Numbers, then click Buy number.

Step 2
Select the target country and choose a number type, for example local, mobile, national, or toll-free. Search by area code or city where available and review capabilities like voice and SMS. If you plan to send SMS, complete required registrations, for example A2P or sender IDs, then test a call and a text.

FAQ's

1. Which countries and types are supported

   • Coverage keeps expanding. Use the Buy number search to see current availability by country and type.
     

2. How do I know if a number supports SMS or MMS

   • Capabilities are shown in the search results and on the number details page.
     

3. Do I need to register for messaging

   • Many regions require A2P or sender ID registration. Follow prompts in Messaging settings after you buy the number.
     

4. Can I port existing numbers into Topline OS

   • Yes. Use the Porting option in Numbers to move eligible numbers from another provider.
     

5. How fast are new numbers activated

   • Most numbers activate the same day. Some countries require additional verification, which can add time.