Topline OS surfaces a Call Answer Rate helper for A2P registered accounts. Register CNAM on your outbound numbers, use local presence where available, follow dialing best practices, and track pickup trends so calls connect more often.
Call Answer Rate helper card for A2P-registered accounts with clear next steps
Quick links to register CNAM, review number reputation guidance, and set local presence options
Best practice prompts for dialing patterns and redials to avoid negative labels
Pick up and error trend insights so you can see whether changes are working
Keep your CNAM short and readable so recipients recognize you
Use local presence only in regions you serve, then measure lift in pickup
Spread call attempts over time and rotate numbers if a single line shows poor reputation
Use the highlight line as your guide. A thin line means you are placing before or after. A full box highlight means you are dropping inside
If you move an element a long distance, pause near the edge to auto scroll the canvas
Make quick duplicates first, then drag the copy where you need it. It is often faster than rebuilding
Step 1
Open Settings → Phone Number → Trust Center → Shaken/STIR (Voice), select an outbound number, and register CNAM with a 15 character compliant name.
Step 2
Assign a recognizable local number as your caller ID, or enable local presence where available.
Step 3
Apply the suggested dialing practices, for example limit rapid redials and avoid very short calls that look robotic.
Do I need A2P registration for this to work
The helper and guidance are designed for A2P registered accounts. Complete registration to unlock the full flow.
Will CNAM make my name show on all calls
No. Many mobile carriers ignore CNAM. It is most reliable on many landlines and some networks.
What is local presence and do I need it
Local presence uses a local area number as your caller ID to improve recognition. Use it where you sell or service customers.
How do I know if my reputation is poor
Watch for drops in pickup rate, frequent early call ends, or carrier error messages. Adjust cadence, caller ID, and content.
Can I fix Spam Likely labels instantly
There is no instant fix. Improve behavior, register CNAM, use verified channels where available, and give changes time to propagate.
