Identity Verification for Phone Number Purchases (US/CA/PR)

Persona verification is only required under the following conditions:

You're purchasing a number from the US, Canada, or Puerto Rico (+1 country code)
Your account has not previously completed Persona verification.

Once verified, users will not be asked to complete Persona again for that account—this applies to future:

1. User Initiates a Phone Number Purchase

When a user attempts to purchase a US/CA/PR number and Persona hasn't been completed, the following identity verification modal appears.

2. Document Upload Begins

The user is asked to upload a valid government-issued ID (e.g., passport, driver's license, etc.) based on their country and ID options:

3. Facial Verification Flow

After uploading the ID, users are prompted to complete live selfie verification using their webcam or phone.

4. Purchase Completed Upon Verification

Once the verification process is successful, the phone number is purchased automatically—no additional action is required.

Persona is a one-time process per account. Once verified, users will not be prompted again for future compliance actions or number purchases.

This enhancement is essential to:

Additional Notes

To strengthen security and prevent fraudulent use of regulated phone numbers, Topline has introduced Persona identity verification into the phone number purchasing process for numbers in the United States, Canada, and Puerto Rico.