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Prepped for Every Call: Scripts at Your Fingertips | Topline

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Prepped for Every Call: Scripts at Your Fingertips

Admins can now create and assign pre-built scripts that agents can access live during a call.

What’s New

Access Call Scripts live during any mobile call
Create scripts from Web.
Tap the Script icon on-call to instantly pull up the right guidance

How It Works:

Navigate to Settings > Phone Numbers > Advanced Settings > Call Scripts

How Does It Look:

Why This Matters

Train new reps faster with clear, repeatable talk tracks
Improve consistency and confidence in every conversation
Boost conversions with better qualification and objection handling
Deliver smoother, more trusted customer interactions

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